Warranty Policy

Applies to: Original purchases from www.ainohot.com only
Effective Date: January 1, 2025

Important Notice

This warranty applies only to purchases made directly from Ainohot’s official U.S. website. Purchases from resellers, second-hand platforms, unauthorized retailers, or private transactions are not covered.
This warranty covers personal use only — products used for commercial purposes (rental fleets, delivery services, etc.) are excluded.

Warranty starts counting from the date you receive the product.

What’s Covered?

Item	Coverage Period	Coverage Scope
Motor, Battery, Display & bottons	1 Year	Manufacturing defects only
Tires, Brake Pads, Grips, Chains, and others	Not Covered	Considered wear-and-tear items

 

What’s Not Covered?

• Products bought used or from any seller other than ainohot.com
• Products used for business purposes (rental, delivery, etc.)
• Damage caused by:
  • Improper assembly or maintenance
  • Accidents, misuse, or neglect
  • Unauthorized repairs or modifications
  • Use of unapproved parts or accessories

 

What Will Ainohot Do?

• If we determine that it is a covered defect, we will provide you with a replacement part, which will either be the same or an upgraded version.
• We DO NOT offer refunds, full bike replacements, or cover labor and repair costs.

How to Start a Warranty Claim

1. Email aftersales@ainohot.com .
2. Include:
   • Your order number or proof of purchase (screenshot is fine)
   • Clear photos or videos showing the problem
   • Any repair or maintenance records (if applicable)

Shipping costs are your responsibility unless we confirm it’s a manufacturing defect.

 

If you have any questions, please contact Ainohot Customer Service (aftersales@ainohot.com) for help.