Warranty Policy
Applies to: Original purchases from www.ainohot.com only
Effective Date: January 1, 2025
Important Notice
This warranty applies only to purchases made directly from Ainohot’s official U.S. website. Purchases from resellers, second-hand platforms, unauthorized retailers, or private transactions are not covered.
This warranty covers personal use only — products used for commercial purposes (rental fleets, delivery services, etc.) are excluded.
Warranty starts counting from the date you receive the product.
What’s Covered?
| Item | Coverage Period | Coverage Scope |
|---|---|---|
| Motor, Battery, Display & bottons | 1 Year | Manufacturing defects only |
| Tires, Brake Pads, Grips, Chains, and others | Not Covered | Considered wear-and-tear items |
What’s Not Covered?
- Products bought used or from any seller other than ainohot.com
- Products used for business purposes (rental, delivery, etc.)
- Damage caused by:
- Improper assembly or maintenance
- Accidents, misuse, or neglect
- Unauthorized repairs or modifications
- Use of unapproved parts or accessories
What Will Ainohot Do?
- If we determine that it is a covered defect, we will provide you with a replacement part, which will either be the same or an upgraded version.
- We DO NOT offer refunds, full bike replacements, or cover labor and repair costs.
How to Start a Warranty Claim
- Email aftersales@ainohot.com .
- Include:
- Your order number or proof of purchase (screenshot is fine)
- Clear photos or videos showing the problem
- Any repair or maintenance records (if applicable)
Shipping costs are your responsibility unless we confirm it’s a manufacturing defect.
If you have any questions, please contact Ainohot Customer Service (aftersales@ainohot.com) for help.