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  • E-BIKES
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Ainohot
  • E-BIKES
    • Terra Mountain E-bike
    • Urba City E-Bike
    • Volt E-Scooter
  • EXPLORE
    • Ainohot
      • Ainohot Japan
      • Ainohot Riders Group
    • More
      • Videos & Reviews
      • Blogs
  • SUPPORT
    • Policy
      • Shipping Policy
      • Refund Policy
      • Warranty Policy
      • Privacy Policy
      • Terms of Service
    • Customer Service
      • FAQ
      • User Manuals
      • Assembly Videos
      • Contact Us
  • WHY AINOHOT
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Frequently questions asked

Have questions about our products, or services? Find answers to the most common inquiries here.

Purchasing and Delivery

What should I check when receiving the product?

Please follow these five steps to ensure a smooth delivery and setup:
Before accepting the package

  1. Check if the package has any visible damage.
    After accepting the package
  2. Inspect the vehicle for scratches or defects.
  3. Verify tire pressure and brake functionality.
  4. Ensure all parts listed in the manual are included.
  5. Assemble the bike, check for proper functioning, and listen for any unusual noises.

Note: Please complete these checks within seven days (initial defect warranty period). Keep the packaging for potential returns. Additional fees may apply if a replacement box is required.

How do I assemble the product?

Refer to the assembly guide on the product page or watch the instructional video provided on our website or YouTube channel.


Assemble with Ease

Step-by-step videos to help you easily assemble your Ainohot e-bike or e-scooter at home. Whether it’s your first time or you just need a quick guide, these videos will walk you through the process in minutes. You can also download the Assembly Guides and User manuals.


Ainohot Terra - Unboxing Video

Ainohot Urba - Unboxing Video

Ainohot Volt - Unboxing video


Start riding in no time with our helpful videos!

Where can I find the vehicle identification number (VIN)?

The VIN is typically on a white sticker on the packaging. Check the product manual for specific locations.

Usage and Operation

Is it mandatory to wear a helmet while riding?

While helmet use is not federally mandated, some states require helmets, especially for riders under 18 or when using Class 3 e-bikes. We strongly recommend wearing a helmet for your safety.

Do I need a driver’s license to operate an e-bike?

Most states do not require a driver’s license for Class 1 or Class 2 e-bikes. However, Class 3 bikes might require one in certain states.

Are e-bikes suitable for beginners?

Yes! E-bikes are easy to operate and designed for riders of all experience levels. Start slow to build confidence and avoid accidents.

Can I carry a passenger?

No. E-bikes are typically designed for single riders, and carrying passengers is prohibited in most jurisdictions. Violations may result in fines.

What should I know about riding in the rain?

Avoid riding in heavy rain. While e-bikes are water-resistant, water ingress can void warranties. If you do ride in rain, dry the bike thoroughly with a clean towel.

Regulations and Compliance

Are there restrictions on where I can ride an e-bike?

Yes, e-bike access varies depending on the location:

  • Class 1 and 2 e-bikes are generally allowed on bike lanes and shared-use paths.
  • Class 3 e-bikes may be restricted from bike paths unless explicitly permitted.
  • Always check local regulations or signage when riding in parks, trails, or urban areas.

How fast can I ride on public roads?

Yes, e-bike access varies depending on the location:

  • Class 1 and 2 e-bikes are generally allowed on bike lanes and shared-use paths.
  • Class 3 e-bikes may be restricted from bike paths unless explicitly permitted.
  • Always check local regulations or signage when riding in parks, trails, or urban areas.

Do I need insurance for my e-bike?

While not required in most states, purchasing insurance for theft, damage, or liability coverage is recommended. Some homeowners or renters insurance policies may include e-bike coverage.

Can I modify the bike to increase its speed or power?

Modifying your e-bike to exceed federal or state standards may violate regulations, void warranties, and make the bike ineligible for use on public roads. Always consult with the manufacturer before making adjustments.

Maintenance and Care

How often should I perform maintenance?

Schedule regular maintenance every 6 to 12 months to ensure safety:

  • Replace brake and gear cables every two years, even if no issues are detected.
  • Check for worn tires and brake pads regularly.

Note: Maintenance fees are generally not included in the purchase and should be handled by your local dealer.

How can I arrange maintenance if I purchased the bike online?

Contact your local dealer or reach out to our customer service. We’ll help you find a certified service provider nearby.

Note: Initial and subsequent maintenance are typically paid services.

What is the expected battery lifespan and replacement cost?

The battery typically lasts 3-5 years, depending on usage and care. Replacement costs range from $300 to $800. Follow the manual’s guidance for proper charging and storage to maximize lifespan.

Product Features and Limitations

Is there a weight limit for riders?

Most e-bikes support riders weighing up to 250-300 lbs. Check the specific product manual for exact weight capacity. Overloading the bike can affect performance and safety.

Can I take my e-bike on public transportation?

Many public transportation systems allow e-bikes, but policies vary:

  • Foldable or compact e-bikes are often easier to bring onboard.
  • Check with your local transit authority for specific rules.

Policies and Benefits

Are there incentives or rebates for purchasing e-bikes?

Some states and local governments offer rebates or tax credits for e-bike purchases. Visit the Electric Bike Incentive Guide for the latest information on available programs.

Safety and Assurance

What should I check regarding tire pressure and brakes before riding?

Before every ride, it’s essential to inspect the following:

1.Tire Pressure:

Check that the tires are inflated to the recommended PSI (indicated on the side of the tire).

Underinflated tires can make the ride less efficient and increase the risk of punctures, while overinflated tires may reduce traction.

2.Brake Functionality:

Squeeze the brake levers to ensure they engage smoothly without excessive slack or stiffness.

Inspect the brake pads for wear; if they are thin or misaligned, they may need replacement or adjustment.

Test the brakes by walking the bike and gently applying them to ensure they stop the wheels effectively.

Performing these simple checks can significantly enhance safety and prevent issues during your ride.

What happens if I find a defect after receiving the product?

If you discover a defect after receiving your e-bike, follow these steps:

1.Initial Inspection Period:

You have seven days from the date of delivery to report any defects covered under the initial warranty period.

2.Contact Support:

Reach out to our customer service team with the following details:

3.Retain Packaging:

Keep the original packaging intact. It will be required if the product needs to be returned or exchanged.

4.Resolution:

Depending on the nature of the defect, we may provide a replacement, repair, or refund.

For minor issues, we may send replacement parts with instructions or connect you with a certified repair shop.

Your satisfaction and safety are our priority, so don’t hesitate to reach out for assistance!

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E-Bikes

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6920 S Cimarron Rd, Suite 100, Las Vegas, United States
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